Update Customer Information

This screen is for updating your personnel information.

• Email: It is important that your email address is correct for receiving passwords.
• Mobile Phone Number: The format is Country Code, Area Code and Mobile Phone Number. It is important that your number is correct for the sending of passwords and transaction authorisation numbers.
• Address: Correspondence address.

Submit the Information

• When you have completed the details click Submit.
• You will now move to a confirmation page where you can review the details. You might be asked to input an OTP

  Some processes in the Internet Banking system require the input of an OTP (one time password) for security reasons. For example a TAN might be required when you make a transfer between your own accounts.

  How to Use an SMS OTP

  • click Send me a OTP.
  • an SMS will be sent to your mobile phone.
  • input the code number in the field SMS OTP.
  • when you click Save the system will validate the number. OTP numbers can only be used once.

  How to Use the Token Device

  • You must enter a new OTP for each transaction you make. OTP numbers can only be used once.
  • Click the button on the Token Device and a number will be generated on the Device screen.
  • Enter the OTP number, click Submit and then Confirm.

• Click Confirm. The system will check you are authorised to complete the process.
• Upon successful submission a message will be displayed on your screen.